Terms & Conditions

Last Updated: 19.06.2026

Welcome to Crafiya. These Terms & Conditions govern your access to and use of our website, products, services, and any order placed with us.

By accessing our website, browsing our products, placing an order, or using any service offered by Crafiya, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Business Information

Business Legal Name: Crafiya
Brand Name: Crafiya
Business Type: Proprietorship
Registered Business Address: Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Customer Support Email: care@crafiya.com
Phone / WhatsApp: +91 971 405 1971
Grievance Officer: Nasim Malek

2. About Crafiya

Crafiya is a handmade jewellery and accessories brand. We mainly sell handmade beaded jewellery, shell jewellery, cowrie jewellery, earrings, necklace sets, choker sets, bracelets, anklets, beaded waist belts, cowrie waist belts, and accessories.

Our products are designed for customers who appreciate handcrafted details, unique styling, and artisan-inspired fashion accessories.

3. Use of Website

By using our website, you agree that you will not:

• Use the website for any unlawful purpose
• Misuse, damage, or interfere with the functioning of the website
• Attempt unauthorized access to our systems
• Copy, reproduce, or misuse our content, product images, logo, designs, or brand material
• Provide false, incomplete, or misleading information while placing an order
• Engage in fraudulent transactions or suspicious activity

Crafiya reserves the right to restrict, suspend, or cancel access to our website or services if we believe any user is violating these Terms & Conditions.

4. Product Information

We make reasonable efforts to display our products as accurately as possible on the website, including product images, descriptions, prices, sizes, and other details.

However, customers understand and agree that:

• Product colors may appear slightly different due to lighting, photography, screen brightness, or device display settings.
• Since our products are handmade, each piece may have slight variations.
• Minor differences in color, size, shape, shell texture, bead placement, finish, or overall appearance are natural in handmade products.
• Such handmade variations will not be considered defects.

Customers are requested to read product descriptions carefully before placing an order.

5. No Custom Orders or Custom Sizes

Crafiya does not offer make-to-order products.

Custom sizes are not available. Products are sold only in the standard sizes mentioned on the product page.

Customers must check product size, design, color, and description carefully before placing an order.

6. Pricing and Availability

All product prices are displayed on the website in Indian Rupees unless stated otherwise.

Crafiya reserves the right to change product prices, offers, discounts, and availability at any time without prior notice.

Placing a product in the cart does not reserve the product. An order is confirmed only after successful payment or, in the case of COD orders, after completion of the required advance payment and order confirmation.

If a product becomes unavailable after an order is placed, Crafiya may cancel the order and process an eligible refund.

7. GST Information

At present, GST number is not available for Crafiya.

If GST registration becomes applicable or available in the future, relevant tax information may be updated on the website, invoices, or order documents.

8. Orders and Order Confirmation

After placing an order, customers may receive confirmation by email, SMS, WhatsApp, or website notification.

Crafiya reserves the right to accept, reject, hold, or cancel any order in cases including but not limited to:

• Product unavailability
• Payment failure
• Incorrect customer details
• Incorrect pricing or listing error
• Suspicious or fraudulent order activity
• Courier service unavailability
• Failure to complete COD advance payment
• Operational or quality issues before dispatch

9. Payments

Crafiya uses Shiprocket Checkout as the payment gateway and may support payment methods such as prepaid payments, UPI, cards, wallets, net banking, and Cash on Delivery, subject to availability.

Customers agree to provide accurate payment information and complete all payment requirements at the time of placing the order.

Crafiya does not directly store full card or sensitive payment details. Payment processing is handled through the payment gateway or relevant payment service provider.

10. Cash on Delivery

Cash on Delivery is available on eligible orders.

For COD orders, customers are required to make 25% advance payment before the order is confirmed and processed. The remaining amount must be paid at the time of delivery.

If a COD order is cancelled before dispatch, the 25% advance payment will be refunded as per our Cancellation Policy.

Once the order has been dispatched, cancellation is not allowed.

Crafiya reserves the right to reject, hold, or cancel COD orders if the advance payment is not completed, the customer is unreachable, or the order appears suspicious.

11. Shipping and Delivery

Crafiya ships orders across India.

Our average dispatch time is 5–7 days from order confirmation. After dispatch, delivery usually takes approximately 5–7 days depending on the customer’s location, courier partner, and PIN code serviceability.

We offer free shipping across India. We do not currently offer paid shipping or express shipping.

We use Shiprocket as our shipping platform and may work with courier partners such as Blue Dart, India Post, and other major courier partners in India.

Delivery timelines may be affected by courier delays, public holidays, festivals, weather conditions, incorrect address, customer unavailability, or other circumstances beyond our control.

For complete details, please read our Shipping Policy.

12. Cancellation

Customers may cancel an order only before it has been dispatched.

Once an order has been dispatched, cancellation is not allowed.

For prepaid orders cancelled before dispatch, eligible refunds may take approximately 7 days to process.

For COD orders cancelled before dispatch, the 25% advance payment will be refunded as per our Cancellation Policy.

For complete details, please read our Cancellation Policy.

13. Returns, Exchanges, and Refunds

Crafiya allows returns and exchanges subject to our Return, Exchange & Refund Policy.

Customers must inform us within 48 hours of receiving the product if they wish to request a return or exchange.

Sale and discounted items are non-returnable.

Returns will not be accepted if the product is used, damaged by the customer, without tag, without required packaging, has perfume smell, stains, sweat marks, makeup marks, or signs of wear.

For damaged, wrong, defective, or missing product claims, a clear unboxing video is mandatory. If the unboxing video is not provided, Crafiya may refuse the return, exchange, or refund request.

If the mistake is from Crafiya’s side, such as wrong product delivered or defective product received, Crafiya will bear the return shipping cost after verification.

If the return or exchange is due to customer-side reasons such as change of mind, design not liked, wrong size selected, or personal preference, the customer must arrange and pay for return shipping.

For complete details, please read our Return, Exchange & Refund Policy.

14. Customer Responsibilities

Customers are responsible for:

• Providing correct name, phone number, email address, and delivery address
• Checking product details before placing an order
• Ensuring size and product selection are correct
• Completing payment or COD advance payment where required
• Being available to receive delivery
• Raising return, exchange, or damage claims within the stated timeline
• Providing required proof, photos, and unboxing video where applicable

Crafiya will not be responsible for issues caused by incorrect or incomplete information provided by the customer.

15. Marketing Communication

By placing an order, signing up, contacting us, or sharing your details with Crafiya, you may receive order-related communication through email, SMS, phone call, or WhatsApp.

With your consent or where permitted, Crafiya may also send marketing communications, offers, product updates, promotions, abandoned cart reminders, or brand updates through WhatsApp, email, SMS, or other communication channels.

Customers may opt out of marketing communication where such option is available.

16. Privacy and Data Collection

Crafiya may collect customer information such as:

• Name
• Phone number
• Email address
• Shipping address
• Payment information
• Size preferences
• Order details
• Website usage information

We may also use tools such as Google Analytics, Meta Pixel, WhatsApp tracking, cookies, and remarketing tools for website analytics, advertising, marketing, and customer experience improvement.

For more details on how we collect, use, store, and protect customer data, please read our Privacy Policy.

17. Intellectual Property

All content on the Crafiya website, including brand name, logo, tagline, product images, product descriptions, designs, graphics, text, website layout, packaging concepts, and visual identity, belongs to Crafiya or is used with permission.

Customers and website visitors are not allowed to copy, reproduce, distribute, modify, sell, or use any Crafiya content for commercial or personal use without written permission from Crafiya.

Unauthorized use of our intellectual property may result in legal action.

18. Product Care

Crafiya products are handmade and should be handled with care.

Customers are advised to keep jewellery and accessories away from water, perfume, chemicals, excessive sweat, rough handling, and direct harsh sunlight.

Damage caused due to improper use, storage, mishandling, or customer negligence will not be considered a manufacturing defect.

19. Third-Party Services

Our website may use third-party services such as WooCommerce, Shiprocket Checkout, courier partners, payment gateways, analytics tools, advertising platforms, or communication tools.

Crafiya is not responsible for any failure, delay, error, or issue caused by third-party service providers, payment gateways, banks, courier partners, or external platforms.

20. Limitation of Liability

Crafiya will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our maximum liability, if any, shall be limited to the amount paid by the customer for the specific product giving rise to the claim, subject to applicable law.

21. Force Majeure

Crafiya will not be responsible for delays, non-performance, or failure to fulfill obligations due to events beyond our reasonable control, including but not limited to natural disasters, floods, fire, strikes, lockdowns, government restrictions, courier disruptions, internet failure, payment gateway issues, or other unforeseen events.

22. Changes to Terms & Conditions

Crafiya reserves the right to update, modify, or replace these Terms & Conditions at any time.

Updated terms will be posted on this page with the revised “Last Updated” date.

Customers are encouraged to review this page periodically. Continued use of the website after changes means you accept the updated terms.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or related to these Terms & Conditions, website use, products, orders, payments, returns, cancellations, or services shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.

24. Contact Information

For any questions, complaints, or support requests, please contact:

Crafiya
Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Email: care@crafiya.com
Phone / WhatsApp: +91 971 405 1971
Grievance Officer: Nasim Malek

Payment Policy

Last Updated: 19.06.2026

Welcome to Crafiya. This Payment Policy explains how payments are accepted, processed, confirmed, refunded, and handled for orders placed on our website.

By placing an order with Crafiya, you agree to the terms mentioned in this Payment Policy.

1. Business Information

Business Legal Name: Crafiya
Brand Name: Crafiya
Business Type: Proprietorship
Registered Business Address: Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Customer Support Email: care@crafiya.com
Phone / WhatsApp: +91 9714051971
Grievance Officer: Nasim Malek

2. Payment Gateway

Crafiya uses Shiprocket Checkout as the payment gateway/payment service provider for processing online payments and checkout-related transactions.

Payment processing may be handled by Shiprocket Checkout, banks, UPI providers, card networks, wallet providers, or other payment service providers integrated with the checkout system.

Crafiya does not directly store full card numbers, CVV, UPI PIN, banking passwords, OTPs, or sensitive payment authentication details.

3. Accepted Payment Methods

Depending on availability at checkout, customers may be able to pay using:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Cash on Delivery
• Other payment options available through Shiprocket Checkout

Available payment methods may change from time to time based on payment gateway, bank, service provider, or website settings.

4. Currency

All payments on Crafiya’s website are accepted in Indian Rupees (INR) unless specifically stated otherwise.

5. Prepaid Orders

For prepaid orders, customers must complete payment at the time of placing the order.

An order will be processed only after payment is successfully received and confirmed.

If payment is not completed, failed, declined, reversed, or not confirmed by the payment gateway, the order may not be processed.

6. Cash on Delivery Orders

Cash on Delivery is available on eligible orders across India, subject to serviceability and order approval.

For COD orders, customers are required to make 25% advance payment before the order is confirmed and processed.

The remaining amount must be paid at the time of delivery to the courier partner.

Crafiya reserves the right to hold, cancel, or reject COD orders if:

• 25% advance payment is not completed
• Customer is unreachable for confirmation
• Delivery location is not serviceable
• Order appears suspicious or fraudulent
• Customer has a history of refusing COD orders
• Required order details are incomplete or incorrect

7. Refund of COD Advance Payment

If a COD order is cancelled by the customer before dispatch and the cancellation is approved by Crafiya, the 25% advance payment will be refunded.

Refund may be processed through the original payment method, UPI, bank transfer, or another suitable method depending on how the advance payment was received.

Customers may be required to provide correct refund details.

Crafiya will not be responsible for refund delays caused by incorrect bank account, UPI, phone number, or payment details provided by the customer.

Once the order has been dispatched, cancellation is not allowed.

8. Failed, Pending, or Duplicate Payments

Sometimes, payments may fail, remain pending, or get deducted without successful order confirmation due to bank, payment gateway, internet, UPI, or technical issues.

If payment is deducted but the order is not confirmed, customers should contact us with:

• Payment screenshot
• Transaction ID or UTR number
• Order number, if generated
• Registered phone number or email address
• Payment date and amount

Crafiya will verify the payment status with the payment gateway or relevant service provider.

If the payment is confirmed and eligible, the order may be processed or refund may be initiated, depending on the situation.

If duplicate payment is received for the same order, the extra payment will be refunded after verification.

9. Payment Confirmation

After successful payment, customers may receive order confirmation through email, SMS, WhatsApp, or website notification.

However, an order may still be subject to review, verification, stock availability, address verification, fraud checks, or courier serviceability.

Crafiya reserves the right to cancel or hold any order if payment appears suspicious, incomplete, fraudulent, disputed, reversed, or not properly confirmed.

10. Pricing Errors

Crafiya makes reasonable efforts to ensure product prices, offers, and discounts are accurate.

However, if a product is listed at an incorrect price due to technical error, typing error, system error, or listing mistake, Crafiya reserves the right to cancel the order or request the correct payment amount before processing the order.

If payment has already been made for such an order and the order is cancelled by Crafiya, the eligible refund will be processed.

11. Discounts, Offers, and Coupons

Discounts, offers, and coupon codes may be available from time to time.

Crafiya reserves the right to modify, withdraw, cancel, or restrict any offer, discount, or coupon code at any time without prior notice.

Sale and discounted items are non-returnable as per our Return, Exchange & Refund Policy.

Only one offer or coupon may be allowed per order unless stated otherwise.

12. Refund Method

Approved refunds for prepaid orders will be processed to the original payment method used by the customer wherever possible.

For COD orders or COD advance payments, refunds may be processed through UPI, bank transfer, original payment source, or another suitable refund method.

Refunds are subject to approval under the applicable policy, including our Cancellation Policy and Return, Exchange & Refund Policy.

13. Refund Timeline

For approved cancellations before dispatch, prepaid refunds may take approximately 7 days to process.

For approved returns, refunds will be processed only after the returned product is received by Crafiya and passes quality inspection.

Actual credit time may vary depending on the payment gateway, bank, UPI provider, wallet provider, or payment service provider.

14. Chargebacks and Payment Disputes

If a customer raises a chargeback, payment dispute, or payment reversal request with their bank/payment provider, Crafiya reserves the right to hold order processing, cancel the order, or pause refund processing until the dispute is resolved.

Customers are encouraged to contact Crafiya first for any payment-related concern so that we can verify and assist with the issue.

15. Payment Security

Crafiya takes reasonable steps to work with trusted payment service providers and maintain a safe checkout experience.

However, customers are responsible for keeping their payment credentials, OTPs, UPI PINs, passwords, and banking information confidential.

Crafiya will never ask customers to share sensitive payment details such as CVV, OTP, UPI PIN, card PIN, or banking password over phone, WhatsApp, SMS, email, or social media.

Customers should not share such sensitive information with anyone claiming to represent Crafiya.

16. Customer Responsibility

Customers are responsible for ensuring that:

• Payment details are correct
• Payment is completed successfully
• COD advance payment is completed where applicable
• Refund details provided are accurate
• Sufficient funds or limits are available
• Bank/UPI/payment provider issues are resolved with the relevant provider
• Payment screenshots or transaction details are shared when required for verification

Crafiya will not be responsible for delays or losses caused due to incorrect payment details, failed bank transactions, customer-side technical issues, or errors from third-party payment providers.

17. Third-Party Payment Services

Payments on our website may be processed through third-party payment gateways, banks, UPI providers, card networks, wallet providers, or checkout service providers.

Such third-party services may have their own terms, privacy policies, security practices, and processing timelines.

Crafiya is not responsible for technical failures, downtime, payment delays, gateway errors, or issues caused by third-party payment providers, but we will try to reasonably assist customers in resolving payment-related concerns.

18. Contact for Payment Support

For payment-related queries, failed payments, duplicate payments, refund status, or COD advance payment issues, please contact:

Crafiya
Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Email: care@crafiya.com
Phone / WhatsApp: +91 9714051971
Grievance Officer: Nasim Malek

Please include your order number, transaction details, payment screenshot, and registered contact details for faster support.

19. Governing Law and Jurisdiction

This Payment Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute related to payments, refunds, chargebacks, transactions, orders, or this Payment Policy shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.

Disclaimer Policy

Last Updated: 19.06.2026

Welcome to Crafiya. This Disclaimer Policy explains important limitations, product-related disclaimers, website-use disclaimers, and customer responsibilities related to products and services offered by Crafiya.

By using our website, browsing our products, placing an order, or purchasing from Crafiya, you agree to the terms mentioned in this Disclaimer Policy.

1. Business Information

Business Legal Name: Crafiya
Brand Name: Crafiya
Business Type: Proprietorship
Registered Business Address: Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Customer Support Email: care@crafiya.com
Phone / WhatsApp: +91 971405197
Grievance Officer: Nasim Malek

2. General Disclaimer

Crafiya makes reasonable efforts to ensure that the information provided on our website is accurate, updated, and complete.

However, we do not guarantee that all website content, product descriptions, product images, prices, availability, colors, sizes, delivery timelines, or other information will always be error-free, complete, or current.

Crafiya reserves the right to correct errors, update information, modify product details, change prices, revise policies, or cancel orders where required.

3. Handmade Product Disclaimer

Crafiya mainly sells handmade jewellery and accessories, including handmade beaded jewellery, shell jewellery, cowrie jewellery, earrings, necklace sets, choker sets, bracelets, anklets, beaded waist belts, cowrie waist belts, and accessories.

Since our products are handmade, each piece may have slight variations. These variations may include differences in:

• Color
• Size
• Shape
• Shell texture
• Cowrie shell shape
• Bead placement
• Finish
• Pattern alignment
• Overall handmade appearance

Such minor variations are natural in handmade products and are not considered defects.

Customers understand that handmade products may not look exactly identical to the product images or to another piece of the same design.

4. Natural Shell and Cowrie Disclaimer

Some Crafiya products may use shells, cowrie shells, beads, or natural-looking materials.

Natural shells and cowrie elements may have slight differences in shape, shade, texture, surface marks, size, and finish.

These natural differences add uniqueness to the product and should not be treated as damage or defect unless the product is broken, unusable, or materially different from the order.

5. Color and Screen Display Disclaimer

Product colors may appear slightly different in person due to:

• Lighting during photography
• Indoor or outdoor lighting
• Camera settings
• Editing or image compression
• Customer’s mobile, laptop, or desktop screen settings
• Screen brightness and display quality

Crafiya makes reasonable efforts to show product colors as accurately as possible, but exact color matching cannot be guaranteed.

Color difference caused by screen display or lighting will not be considered a defect.

6. Size and Fit Disclaimer

Crafiya does not offer make-to-order products or custom sizes.

Products are sold only in standard sizes as mentioned on the product page.

Customers are responsible for checking the product size, length, fit, description, and images before placing an order.

Slight size variation may occur due to handmade production, measurement method, material type, bead placement, or product design.

Such minor size variations will not be considered defects.

7. Product Styling and Model Image Disclaimer

Product images, model images, videos, styling photos, social media content, and promotional visuals are used for representation and styling inspiration.

Actual product appearance may vary slightly depending on individual body type, outfit, lighting, styling, angle, and screen display.

Accessories shown with outfits, props, background elements, packaging items, or other styling materials may not be included unless specifically mentioned in the product description.

Customers are advised to read the product details carefully before placing an order.

8. Product Care Disclaimer

Crafiya products are handmade and should be handled with care.

To maintain product quality, customers should avoid:

• Water exposure
• Perfume contact
• Chemical exposure
• Excessive sweat
• Rough handling
• Pulling, bending, or twisting
• Direct harsh sunlight for long periods
• Improper storage
• Heavy pressure or crushing

Jewellery and accessories should be stored in a dry place, preferably in separate packaging or a jewellery box.

Damage caused due to improper use, careless handling, water exposure, perfume exposure, chemical exposure, accidental breakage, or poor storage will not be considered a manufacturing defect.

9. Skin Sensitivity and Allergy Disclaimer

Crafiya products are fashion jewellery and accessories.

Some customers may have skin sensitivity or allergies to certain metals, beads, shells, threads, artificial jewellery materials, coatings, or other product components.

Customers with sensitive skin, known allergies, or medical concerns should carefully check product details before purchase and use the product at their own discretion.

Crafiya will not be responsible for any allergic reaction, skin irritation, discomfort, rash, or sensitivity caused by individual skin conditions or material sensitivity.

If any irritation occurs, customers should stop using the product immediately and seek medical advice where necessary.

10. Durability Disclaimer

Crafiya makes reasonable efforts to provide good quality handmade products. However, fashion jewellery and handmade accessories require careful handling.

The durability of a product may depend on:

• Usage frequency
• Storage method
• Exposure to water, sweat, perfume, or chemicals
• Handling care
• Travel storage
• Pulling, dropping, or pressure
• Climate and humidity

Normal wear and tear over time will not be considered a manufacturing defect.

11. Product Availability Disclaimer

Product availability on the website may change without prior notice.

Adding a product to cart does not reserve the product. An order is considered confirmed only after payment confirmation or, for COD orders, after completion of the required 25% advance payment and order confirmation.

Crafiya reserves the right to cancel any order if the product becomes unavailable, fails quality check before dispatch, or cannot be fulfilled due to operational reasons.

12. Pricing and Typographical Error Disclaimer

Crafiya makes reasonable efforts to ensure that product prices, offers, discounts, and product details are correctly displayed.

However, pricing errors, typographical errors, technical errors, or listing mistakes may occur.

If an order is placed for a product with incorrect price or incorrect information due to error, Crafiya reserves the right to cancel the order, correct the error, or request the correct payment before processing the order.

13. Shipping and Delivery Disclaimer

Crafiya ships orders across India using Shiprocket and courier partners such as Blue Dart, India Post, and other major courier partners.

Our average dispatch time is 5–7 days from order confirmation. After dispatch, delivery usually takes approximately 5–7 days depending on location and courier serviceability.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, festivals, public holidays, remote locations, strikes, lockdowns, incorrect address, customer unavailability, or other circumstances beyond Crafiya’s control.

Crafiya will try to assist with tracking and courier coordination but cannot guarantee exact delivery dates.

14. Payment and Third-Party Service Disclaimer

Crafiya uses Shiprocket Checkout as the payment gateway/payment service provider and WooCommerce as the website platform.

We may also use third-party services for shipping, payments, analytics, marketing, communication, tracking, and website performance.

Crafiya is not responsible for technical issues, payment gateway failures, bank delays, courier delays, server errors, downtime, third-party platform errors, or failures caused by external service providers.

However, we will make reasonable efforts to assist customers in resolving genuine concerns.

15. Website Content Disclaimer

All content on the Crafiya website, including product descriptions, images, videos, styling suggestions, blogs, care tips, product recommendations, and other material, is provided for general informational and shopping purposes.

Such content should not be treated as professional, medical, dermatological, legal, or technical advice.

Customers should use their own judgment before purchasing or using any product.

16. Customer Responsibility Disclaimer

Customers are responsible for:

• Reading product descriptions carefully
• Checking size, color, quantity, and design before placing an order
• Providing correct contact and delivery details
• Reviewing return, refund, cancellation, and shipping policies before purchase
• Handling and storing products with care
• Reporting return, exchange, damage, or wrong product claims within the required timeline
• Providing an unboxing video for wrong, damaged, defective, or missing product claims
• Avoiding use of products if they have allergies or sensitivities

Crafiya will not be responsible for issues caused by customer negligence, wrong product selection, incorrect address, improper product care, or failure to follow policy requirements.

17. No Guarantee of Specific Result

Crafiya products are designed to enhance style, beauty, fashion expression, and personal confidence.

However, Crafiya does not guarantee any specific personal, social, emotional, styling, or appearance-related outcome.

Customer experience may vary depending on personal taste, styling, outfit selection, body type, occasion, lighting, and individual expectations.

18. Intellectual Property Disclaimer

All logos, brand name, tagline, product images, website content, designs, graphics, packaging visuals, product descriptions, and brand elements belong to Crafiya or are used with permission.

No customer, visitor, seller, competitor, or third party may copy, reproduce, modify, use, sell, distribute, or commercially exploit Crafiya’s content or brand material without written permission.

Unauthorized use may result in legal action.

19. Policy Relationship

This Disclaimer Policy should be read together with Crafiya’s other website policies, including:

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Return, Exchange & Refund Policy
• Cancellation Policy
• Payment Policy
• Contact & Grievance Redressal Policy
• Intellectual Property Policy

In case of any conflict, the specific policy related to the issue will apply.

20. Changes to This Disclaimer Policy

Crafiya reserves the right to update, modify, or revise this Disclaimer Policy at any time.

Updated versions will be posted on this page with the revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

Continued use of our website after changes means you accept the updated Disclaimer Policy.

21. Governing Law and Jurisdiction

This Disclaimer Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute related to this Disclaimer Policy, website use, products, orders, payments, shipping, returns, refunds, or services shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.

22. Contact Information

For any questions related to this Disclaimer Policy, please contact:

Crafiya
Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Email: care@crafiya.com
Phone / WhatsApp: +91 971405197
Grievance Officer: Nasim Malek

Intellectual Property Policy

Last Updated: 19.06.2026

Welcome to Crafiya. This Intellectual Property Policy explains the ownership, protection, permitted use, and restrictions related to Crafiya’s brand assets, website content, product designs, creative materials, and other intellectual property.

By accessing our website, browsing our products, purchasing from Crafiya, or interacting with our brand, you agree to the terms mentioned in this Intellectual Property Policy.

1. Business Information

Business Legal Name: Crafiya
Brand Name: Crafiya
Business Type: Proprietorship
Registered Business Address: Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Customer Support Email: care@crafiya.com
Phone / WhatsApp: +91 9714051971
Grievance Officer: Nasim Malek

2. Ownership of Intellectual Property

All intellectual property related to Crafiya belongs to Crafiya or is used by Crafiya with permission.

This includes, but is not limited to:

• Brand name “Crafiya”
• Tagline “Wear Your Story”
• Logo, symbols, icons, and brand marks
• Product images and videos
• Website photographs and styling visuals
• Product descriptions
• Website content and copywriting
• Founder story and brand story
• Packaging designs
• Labels, tags, cards, and printed material
• Social media content
• Advertising creatives
• Graphics, illustrations, and banners
• Product design concepts
• Handmade jewellery patterns and styling arrangements
• Overall brand identity, look, and feel

No customer, visitor, seller, competitor, reseller, influencer, agency, or third party may use Crafiya’s intellectual property without written permission from Crafiya.

3. Brand Name and Logo

The name Crafiya, the Crafiya logo, brand styling, and related visual identity are valuable brand assets.

You are not allowed to copy, reproduce, imitate, modify, distribute, sell, publish, or commercially use the Crafiya brand name, logo, tagline, or any similar mark that may create confusion with Crafiya.

This includes use on:

• Websites
• Social media pages
• Online marketplaces
• Product packaging
• Advertisements
• Business cards
• Labels or tags
• Promotional material
• Resale listings
• Any commercial or non-commercial platform

4. Tagline Protection

The tagline “Wear Your Story” is part of Crafiya’s brand identity.

No person or business may copy, use, reproduce, or imitate this tagline in a way that creates association, confusion, or similarity with Crafiya’s jewellery, fashion accessories, handmade products, or related business activities.

5. Website Content

All website content on Crafiya’s website is protected as Crafiya’s creative and commercial material.

This includes:

• Text
• Images
• Videos
• Product pages
• Collection names
• Product descriptions
• Policy pages
• Banners
• Graphics
• Icons
• Blog content
• About page content
• Brand story content
• Marketing messages
• Design layout

Users may browse the website for personal shopping purposes only.

No website content may be copied, downloaded, scraped, republished, translated, modified, sold, reused, distributed, or uploaded to another website or platform without written permission from Crafiya.

6. Product Images and Videos

All product images, product videos, model images, styling images, packaging images, and promotional visuals created or used by Crafiya belong to Crafiya or are used with permission.

Customers, resellers, competitors, or third parties are not allowed to use Crafiya’s images or videos for their own commercial purpose, resale listing, advertisement, social media page, catalogue, website, or marketplace listing without written permission.

Unauthorized use of product images or videos may result in legal action.

7. Product Designs and Creative Concepts

Crafiya creates handmade beaded jewellery, shell jewellery, cowrie jewellery, earrings, necklace sets, choker sets, bracelets, anklets, beaded waist belts, cowrie waist belts, and accessories.

Our products may include creative design concepts, bead arrangements, shell combinations, colour combinations, styling patterns, and handcrafted visual identity.

While handmade and traditional craft inspiration may exist in the public domain, Crafiya’s original product arrangements, photographs, styling, presentation, packaging, collection concepts, and brand expression are protected as Crafiya’s creative work.

No person or business may directly copy, imitate, reproduce, manufacture, sell, or commercially exploit Crafiya’s original designs, product presentation, or brand style in a manner that creates confusion or unfairly benefits from Crafiya’s brand identity.

8. Handmade and Cultural Inspiration

Crafiya’s designs are inspired by handmade artistry, beadwork, shell jewellery, cowrie elements, tribal craft traditions, bohemian styling, and modern fashion aesthetics.

Crafiya respects traditional craft, artisan heritage, and cultural inspiration.

However, customers and third parties understand that inspiration from craft traditions does not give any person the right to copy Crafiya’s original product photography, brand identity, product presentation, packaging, product descriptions, or specific creative expressions.

9. Social Media Content

All content published on Crafiya’s official social media pages, including Instagram, Facebook, Pinterest, WhatsApp, YouTube, or any other platform, belongs to Crafiya or is used with permission.

No person may copy, repost, download, edit, watermark, sell, or use Crafiya’s social media content for commercial purposes without written permission.

Customers may share Crafiya’s official posts, tag Crafiya, or repost content for personal appreciation, provided that proper credit is given and the content is not modified, misused, or used for competing business purposes.

10. User-Generated Content

If customers share photos, videos, reviews, testimonials, comments, or social media posts featuring Crafiya products and tag or mention Crafiya, they may grant Crafiya permission to repost, share, display, or use such content for marketing, promotional, website, or social media purposes.

Crafiya may use such content with credit where reasonably possible.

Customers should not submit or tag content that violates the rights of any third party.

If any customer wants their user-generated content removed from Crafiya’s marketing or social media pages, they may contact us at care@crafiya.com.

11. Reviews and Testimonials

Customer reviews, feedback, testimonials, product ratings, and submitted content may be displayed on our website, social media, advertisements, or marketing materials.

Crafiya may edit reviews or testimonials for clarity, grammar, formatting, or length, without changing the core meaning.

Customers must not submit false, abusive, misleading, defamatory, copied, or unlawful content.

12. Prohibited Use

You are strictly prohibited from:

• Copying Crafiya’s logo, brand name, or tagline
• Creating a confusingly similar brand or logo
• Using Crafiya product photos for resale or promotion
• Copying website content or product descriptions
• Copying Crafiya’s packaging style or brand presentation
• Selling counterfeit or imitation products under Crafiya’s name
• Misrepresenting yourself as connected with Crafiya
• Creating fake Crafiya pages, accounts, listings, or advertisements
• Using Crafiya’s intellectual property for misleading, fraudulent, or competing purposes
• Removing watermarks, credits, or brand marks from Crafiya content
• Using Crafiya content in a way that harms the brand reputation

13. Reselling and Commercial Use

Customers purchase Crafiya products for personal use unless otherwise approved in writing.

No person may resell Crafiya products, use Crafiya’s product images, create marketplace listings, or represent themselves as an official seller, distributor, wholesaler, or partner of Crafiya without written authorization.

Any unauthorized resale, imitation, fake listing, or misuse of Crafiya’s brand identity may result in legal action.

14. Reporting Intellectual Property Misuse

If you notice any misuse of Crafiya’s brand name, logo, product images, designs, website content, fake social media page, counterfeit product, or unauthorized listing, please report it to us.

Please contact:

Email: care@crafiya.com
WhatsApp: +91 9714051971

Your report should include:

• Link or screenshot of the misuse
• Name of the platform or website
• Description of the issue
• Any supporting proof or details

15. Action Against Infringement

Crafiya reserves the right to take appropriate action against any unauthorized use, copying, imitation, infringement, misuse, counterfeiting, or misrepresentation of its intellectual property.

Such action may include:

• Sending takedown requests
• Reporting fake accounts or listings
• Sending legal notices
• Filing complaints with platforms or marketplaces
• Claiming damages, losses, or legal remedies
• Taking civil or criminal action, where applicable

16. No Transfer of Rights

Purchasing a product from Crafiya does not transfer any intellectual property rights to the customer.

Customers receive ownership of the physical product purchased, but not the copyright, trademark rights, design rights, image rights, brand rights, or other intellectual property rights related to Crafiya.

17. Third-Party Intellectual Property

Crafiya respects the intellectual property rights of others.

If you believe that any content on our website or platform infringes your intellectual property rights, please contact us with complete details and supporting documents.

We will review genuine complaints and take reasonable action where required.

18. Policy Relationship

This Intellectual Property Policy should be read together with Crafiya’s other website policies, including:

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Return, Exchange & Refund Policy
• Cancellation Policy
• Payment Policy
• Contact & Grievance Redressal Policy
• Disclaimer Policy

In case of any conflict, the specific policy related to the issue will apply.

19. Changes to This Policy

Crafiya reserves the right to update, modify, or revise this Intellectual Property Policy at any time.

Updated versions will be posted on this page with the revised “Last Updated” date.

Customers and website visitors are encouraged to review this policy periodically.

Continued use of our website after changes means you accept the updated policy.

20. Governing Law and Jurisdiction

This Intellectual Property Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute related to intellectual property, brand misuse, website content, product images, logo, tagline, designs, orders, or this policy shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India.

21. Contact Information

For any questions, permissions, reports, or complaints related to Crafiya’s intellectual property, please contact:

Crafiya
Above Super Compute, Opp – Bank Of Baroda, Olpad, Surat, Gujarat, India – 394540
Email: care@crafiya.com
Phone / WhatsApp: +91 9714051971
Grievance Officer: Nasim Malek